NamPloy Middlebrook Limited: Unit 24 & 25 The Linkway Middlebrook, BL6 6JA Phone: 01204 533 392 NamPloy Middlebrook Limited is hereafter referred to as The company, We, Us, Our
We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details nor do we share customer details with any 3rd parties
3. Delivery 3.1 Customers can pick up their Orders free of charge directly at the respective Stores (if the Stores indicate such a possibility through the Application). Orders can also be delivered to addresses specified in them. The delivery option and the timeframe should be specified by the Customer when placing an Order. 3.2 Each Store shall put reasonable efforts to deliver each and every Order within the estimated timeframe. However, please note that the estimated timeframes for delivery provided by Stores are only non-binding estimates. 3.3 The delivery of ordered Goods will be made to the addresses specified in the respective Orders. If a Store cannot deliver an Order to the specified address, the Store shall promptly notify the respective Customer. 3.4 Stores reserve the right to contact Customers with requests to clarify Orders and/or the delivery addresses. Couriers may contact Customers prior to delivering Goods for specifying the exact delivery time. 3.5 The delivery can be executed only if the minimum quantity of Goods is included in the Order. The minimum quantity of Goods which can be purchased from a Store shall be clearly communicated by that Store to its Customers. 3.6 Customers are solely responsible for quoting correct delivery addresses and specifying delivery times that allow them to accept the ordered Goods. 3.7 If Goods cannot be delivered to Customers due to Customers’ faults (e.g., incorrectly quoted contact information or a false Order), the Company reserves the right to suspend the Account and deprive such Customers from placing any orders in the future. 3.8 Delivery of hot food is carried out in specialized thermo bags, preserving the quality of the food.
4. Refunds and returns 4.1 Refunds. If a payment is taken and the Store is unable to fulfill the order You must contact the Store by phone or contact form on this website as soon as possible explaining the situation, this is generally the quickest and easiest solution . If however you find no resolution by phone then email us quoting the day the order was placed, the amount taken, the order reference number, a contact name and contact telephone number. We’ll then investigate the situation and if in agreement will refund the order amount back to the card used to make payment within 14 days of receiving the complaint. 4.2 Returns. Due to the nature of the business returns will only be accepted if a customer can prove products were unfit for consumption, if this is the case the product must be returned with a minimum of 60% of the product intact and within container supplied. A refund will then be given in cash after inspection of the returned product at the discretion of the business.
Contact us at: info@namploy.co.uk